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FAQs

What are the acceptable payment methods?

We primarily use PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card). You can connect your PayPal, credit card, debit card, or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1.Log into your PayPal account or use Credit Card Express;

2.Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;

3. Your payment will be processed and an invoice will be sent to your e-mail address;

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

When can I receive my order?

We will ship within 48 hours after receiving the order. Usually you can receive your order within 5-12 business days after shipping. During peak sales season,because our company received a large number of orders from the market at the same time, orders may take 3-5 days to ship later than usual. This is normal, please be patient.We will Ship your order as soon as possible.

If you're having trouble tracking your order, please contact us below!

[email protected]

How to track my order?

Once your order has shipped, you have two options for tracking your delivery:

1. Via the tracking information in the shipping confirmation email we send you.

2. In your Zbest.com account to track your orde(you must be

logged into your account!)If you don't have an account, you can register here 

How to Use the "Buy 4 Get 1 Free" Discount

"Buy 4 get 1 free" means that you need to add at least 5 items to your cart, and the item with the lowest price will be free. This is a site-wide event that applies to all products. You can add different types of products to the shopping cart at the same time, the system will automatically calculate the discount price, you can enjoy more than 20% discount without entering the discount code.

Buy more and save more, no maximum quantity limit.

example: 

If you have 5 items in your cart, 1 item with the lowest price is free;

If you have 10 items in your cart, the 2 items with the lowest price are free;

If you have 15 items in your cart, the 3 lowest priced items are free.

Which is easier stamped or counted cross stitch?

Printed cross stitch is easier and simpler and a better choice for beginners and interested users.

Counting cross stitch is suitable for those who have a certain degree of familiarity with cross stitch because it must be counted from the center of the pattern. It allow for higher-count fabric—that is, more stitches per square inch—so you can work in small details and use a wider range of colours.  

What"s the difference between between 14CT and 11CT?

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